Question 1

How much is shipping?

Accepted Answer

Shipping is based on the order total.
See rates below.

Question 2

When will my order ship?

Accepted Answer

Typically, in stock products will ship within 1-2 business days after your order is placed.

Pre-order items will be shipped within 5-7 business days once they are stocked in our warehouse.  Our Pre-order Lemax items have a target ship date of mid-July to August.

Supply chains can be volatile, so our estimates on pre-orders are subject to change with the world geo-political climate.  As summer approaches we will make an announcement updating the status of the summer arrivals.

Question 3

How do you ship?

Accepted Answer

We use top quality shipping materials, from shipping boxes to cushioning.

Our products go through a heavy inspection and testing process.  We want to ensure that when they leave our facility they are functional and damage-free.

All products are shipped in a quality shipping box with plenty of cushioning surrounding the product to provide protection in transit.  We will NEVER ship a Lemax item in it's color box alone.  We are collectors ourselves, so we understand the desire to receive the Lemax product packaging in good condition.

We typically ship small packages via USPS Ground Advantage, and larger packages via UPS Ground or UPS Ground Saver insured.

Question 4

Do you offer returns?

Accepted Answer

Yes we offer returns on products that are new, undamaged, and working properly within 7 days of receipt of item.

You must email us at sissynscooter@gmail.com to request a return authorization and obtain return instructions.

We do not offer returns on items damaged in transit or malfunctioning items.  These are handled through an insurance claim with the carrier.

All items are thoroughly inspected and tested before they leave our warehouse.

Question 5

Will my Lemax item come with a power adapter?

Accepted Answer

Refer to the product description of the item.

It will indicate whether an adapter is included, or whether it is battery operated with the "adaptable" option.

B/O = Battery Operated

Adaptable = Does not come with a power adapter and takes batteries.  A power adapter can be purchased separately.

Refer to our Adapters & Lighting Solutions blog post for commonly asked questions about powering your Lemax products.

Question 6

What is a Color Box?

Accepted Answer

Lemax building structures are shipped from the factory in either an inner molded Styrofoam or the new cardboard molded two-piece insert with Velcro closure, which is then inserted into a customized color box specifically designed to that piece.

A color box is the product packaging you would see on the store shelf.

We use the term color box because you will discover that some Lemax items do not come with their color box.  On occasion we offer close out items from Lemax that do not have their color box.  New old stock (NOS).

Please pay close attention to these items.  We will indicate "No Color Box" clearly on the product page.  With these items you will receive the item in its inner styro or cardboard pack with Velcro enclosure.   We perform the same inspection and testing process on all these items as well.

Question 7

Where do you ship?

Accepted Answer

We ship to all 50 states in the USA.

Sorry we do not ship to Canada or any other countries.

Question 8

Where is Lemax made?

Accepted Answer

Lemax is made in China and was founded in the USA and based in Canton, MA.

It was founded in 1990 and is now sold worldwide.

Question 9

Do you offer discount codes?

Accepted Answer

We know and understand that everyone loves a discount.

At this time, we do not have any currently running discount promotional codes.

Please check back as we hope to offer some in the future.

Question 10

How do I find your Site Map?

Accepted Answer

Click HERE to see our Website Site Map

Question 11

Pre-Orders?

Accepted Answer

Due to the fluctuating tariffs from China we have turned off the ability to pre-order Lemax products.  This is a fluid situation that can change tomorrow.  Stay tuned...

Frequently asked questions